==========*WE ARE AN ONLINE STORE .
We work with seriousness and responsibility.

ABOUT US  We work with seriousness and responsibility. Because we wanted to be able to offer the most comprehensive range of male female and kids music merchandise from all over the world at prices that are hard to beat either online or in the shops. We specialize in Rock & Roll, Emo, Punk, Blues, Heavy Metal, Retro, Gothic,Reggae, Hip Hop, Comics Items

Whether you are a punk, metalhead, death metaller, goth, emo kid, classic rocker, old school or nu school we should pretty much have you covered. And of course alongside our massive licensed music range we also bring you the best accompanying clothing ranges from respected brands such as Famous Stars 

We specialize in Rock & Roll, Emo, Punk, Blues, Heavy Metal, Retro, Gothic, Reggae, Hip Hop, Comics Items. All items are subject to stock.

We accept PAYPAL  and 2checkout only.  

Orders are shipped within 3 working days after receipt of your payment

We ship Standard FREE Shipping to Worldwide by Correo Argentino with tracking number.
Please notice we Ship for Free Worldwide orders over US$25.00 (Orders below US$25.00 must pay an additional shipping fee of US$7.00, otherwise the order will be canceled)
(The package allowed weight is until 2 kilograms. If your order exceeds the maximum weight, will be send the order in several packets until 2 kilograms maximum each )


==========*COMMON QUESTIONS

We get loads of emails every week asking questions. We have compiled this list of the answers to normal stuff we get asked.

SITE SECURITY
Worried about using your credit or debit card at La9Rockeria ?. This page details what we do to make sure you are as safe buying from us online as you are buying in a store. 

SHIPPING COST
La9Rockeria SHIPS FREE FOR WORLDWIDE. Items will be sent out via Registered Ail Mail . Parcels waight until 2 kilogrames maximum
Please notice we Ship for Free Worldwide orders over US$25.00 (Orders below US$25.00 must pay an additional shipping fee of US$7.00, otherwise the order will be canceled).

PRIVACY POLICY 
This page gives you the details about what information we collect about you and how we use this. La9Rockeria never supplies your details to anyone else. 

TERMS & CONDITIONS
So that you know exactly what to expect when buying from us we have a set of general terms and conditions. This page features the full guidelines

==========*QUESTIONS ABOUT PLACING ORDERS

Is ordering from you on the Internet safe and secure?
Generally it is just as safe to order online from a reputable store like La9Rockeria, as it to pay using your credit or debit card in a shop. You can find details about how we protect your details here.

Do you ship to my country?
As a global store we ship to all countries world-wide.

How long will it take for my order to arrive?
Once the payment for your order has been approved your order should be dispatched within 1-4 working days. Occasionally, when there is a temporary problem with one of the items you have ordered, your order may be delayed. Once your order has been dispatched it takes about 2-3 weeks.(Most buyers receive parcels within 12 days). Some times delivery time will by delay due to customs

This is a gift, can I add a gift note?
Yes! We offer a gift note service .

I still have not received my goods even though you emailed me to say my goods were dispatched some time ago.
The first thing you should do if the goods have not arrived even though we have emailed you getting you they have been sent is contact your local postal delivery office to see if they are holding your goods for you. Customers from outside Argentina should wait three weeks and then contact their postal delivery office. If the postal delivery office has not been able to help you email our customer service team who will then investigate for you.

Can I change my order after it has been submitted?
Sadly our system does not make it possible to change an order you have already completed. The only thing you can do is cancel your initial order and place a new one. Please email our customer service team (customerservices@negociosdelsur.com) who will arrange to cancel to the order and refund you any money you have paid. 

What if I have placed a duplicate order?
If you order twice by mistake email our team (customerservices@negociosdelsur.com) and tell them the reference number of the item you want cancelled. They will arrange to cancel to the order and refund you any money you have paid. You can only cancel an order prior to it being dispatched.

Why did not I receive an email confirming my order?
The normal reason for not receiving your order confirmation is that you are using a Hotmail account or similar as your email address and you have exceeded your mail quota. The other reason is that you accidentally entered your email address wrongly when you registered with us.

 
==========*GENERAL QUESTIONS ABOUT THE SITE

How can I tell if an item is in stock?
If a product has a Buy This button is should be in stock and available for dispatch, though sometimes we may discover later that the item is in fact out of stock. If this happens we will either email you to tell you or supply the remainder of the order and refund you the value of the out-of-stock item cost.

Do you have a shop I can visit?
La9Rockeria products are only available through our website .

Do you have a catalogue?
Because we stock so many thousand titles (and because new products arrive every day) it is not practical to produce a paper catalogue.

Do you offer wholesale prices to shops and other businesses?
Yes, La9Rockeria offer wholesale prices. If you want to know about wholesale price of the products please send a message to us at wholesale@negociosdelsur.com and we will contact withyou ASAP.

 
Is the image on your site accurate to what I will be sent?
We work very hard to make sure that the images on the site reflect the actual products we sell. If for any reason you find an image which does not please let us know by emailing us.
IMPORTANT NOTE : PLEASE CHECK CAREFULLY THE SIZE MEASURES DETAILS FROM CLOTHES .All sizes are fully descript (inches and cms) Sizes measures from Brazil and Argentina are different (smaller measures thank UK or USA sizes) from the another countries . Please note we can not accept returns for hygiene reasons .

How accurate are the item dimensions listed on your Web pages?
We do our best to make sure the dimensions are exactly correct.

Do you share my personal information?
Your personal information is not supplied to third parties except when it is required as part of the ordering process. We do not allow third parties access to our customer list and certainly would never consider selling your details to anyone else. La9Rockeria is registered with the data protection registrar.

Why did not  I receive an email confirming my username and password when I registered?
There are two likely reasons why you did not  receive your confirmation email from us. The first one is that you entered your email address incorrectly when you registered. The second is that you have filled your email account capacity and so your email provided has bounced our message. This second cause is very common with users of services like Hotmail with very limited storage space.

==========*QUESTIONS ABOUT PAYING FOR YOUR GOODS

How can I pay you for my order? 
Each one of our items has a shopping cart routine which will allow you to buy and pay using your credit card into our secure server. Allowed brands are Visa, American Express, Mastercard and Discover

Can I order from you without putting my credit card on-line?
No, we only accept Credit card payments through 2checkout or Paypal option in the shopping cart 

What payments processor do you use? 
We use 2checkout, world wide web located at www.2checkout.com. This is the most serious and safe credit card processor existent. And Paypal world wide web located at www.paypal.com

Is it secure for me to give my credit card info to pay you? 
Definitely. 2checkout and Paypal use SSL Encryption, the highest standard in security for credit card payments processing. You credit card information will not be added to any database nor shared with third party web sites or personals.

Do you share your customers information with third party sites? 
Not at all. Our customers personal information remains 100% safe into our own databases NOT ON THE INTERNET. Additionaly, we will not get your credit card information because our payments processor do not inform us about this.

Do you accept COD (cash on delivery), wire transfers or Western Union transfers?
Sadly we do not accept cash on delivery payments, wire transfers or payments by Western Union transfer at this time 

Where is physically located La9Rockeria? 
La9Rockeria is located in Buenos Aires, Argentina. This is the most austral country in South America. A beautiful and friendly place.

---- La9Rock Rockería
Capital Federal
Buenos Aires - Argentina